Common Questions

Get Answers To Your Questions

Here are some of the most commonly asked questions about Hope4Cancer. If you have additional questions or need clarification, please contact your admissions counselor who will be glad to help you.

Is traveling to Mexico safe?

If you are concerned about traveling to Mexico, there’s no need to worry – traveling across the border is easier than you may think. Like any other country, Mexico has its rough neighborhoods and issues. However, our centers are located in safe areas on either coast where you will be able to enjoy your oceanside getaway to the fullest. Since we began operations in 2000, we haven’t had a single incident related to patient travel.

What travel documents do I need?

Regardless of your citizenship, you will need a valid passport for your stay. If you are flying into Cancun or Tijuana airports, a regular passport is required. If you are flying into San Diego airport and driving across the border, both regular passports or passport cards will suffice (you will need to purchase a $25 permit per person at the land border, not required if you are flying into the Mexico airports). If you are not a citizen of U.S.A. or Canada, and have any doubts about your travel requirements, please contact your local Mexican embassy or consulate.

When should I book my incoming and outgoing flights?

Please plan to arrive as early as possible on your scheduled arrival date – no later than 5 PM. Your outgoing flight should not be scheduled any earlier than 11:30 AM on your date of departure. Please coordinate with your admissions counselor on the date and time of your arrival, as well as your pickup location. We will arrange any necessary accommodations.

How do I get to the clinic?

Baja patients:
Most of our patients fly into San Diego International Airport (SAN). Our private transportation service will pick you up from the airport or other pre-determined location in San Diego, help you purchase your visitor’s permit at the border, and drive you to the clinic (or hotel if you are an outpatient). If you are an outpatient, you will be picked up from your hotel in the morning and dropped off at the end of your treatment day.
Cancun patients:
Cancun is a 100% outpatient facility. We will provide transportation from the airport via our private transportation service. We also ensure back and forth transportation between your hotel and the clinic as well as transportation for your departure.

What is a Visitor Permit?

This is a permit needed to stay in Mexico for any patient (and companion) staying for longer than one week. The driver stops at the border on arrival to pick up the permit, which costs $25 per person. The permit is not required if you are arriving at a Mexican airport.

I am an outpatient. Do I need to make my own hotel reservations?

If you are an outpatient, your admissions counselor will assist you with booking a room in one of our participating hotels in advance.

Can I bring a companion with me?

Not only do we allow a companion, we encourage it! At the Baja clinic, the treatment cost covers lodging (shared room) and boarding for you and one companion for both inpatients and outpatients. At the Cancun clinic, only lodging is covered for both in a shared hotel room.

Can different companions visit during my stay?

Yes, but only one at a time please. For Baja in-patients, only one person can stay in the patient room 24/7; other visitors are welcome to visit during the day. For outpatients, hotel rooms are booked assuming double occupancy. Additional visitors must rent additional rooms or may be required to pay fees. If you are bringing multiple family members or friends, please let your admissions counselor know. This way, they can help you coordinate any special arrangements.

Can I use my medical insurance to pay for my treatments?

Although most traditional and government health insurance policies don’t cover cost outside the country of origin, there are still many ways to cover your cost of treatment. Please click here to learn more on our Financial Resources page.

Do I need special electrical adaptors / converters?

All our electrical outlets are based on the same standards used in the United States and Canada. If you are traveling from countries outside North America, please bring any converters/adaptors needed to convert to United States standards.

Do I need an international plan for my cell phone service?

We recommend getting an international plan to avoid excessive international call and text charges. However, we do have Wi-Fi throughout our facilities, which will allow you to use third party apps. *Please note, however, that the connection may not always be reliable.

Can I stay connected to my work while at the clinic?

Many patients and companions understandably need to stay connected to work because of their responsibilities. You are welcome to use our facility Wi-Fi networks to seamlessly stay connected to the internet. For outpatients, individual hotels also typically have Wi-Fi availability at an additional charge.

What do I pack?

Comfortable, loose fitting clothing to wear during treatments, appropriate to the current weather. While the climate is typically excellent, it can get chilly in the mornings and evenings, especially during winter. Please be prepared to dress in layers in case it gets brisk. Laundry facilities are available at both facilities (complimentary at Baja, at an additional charge at the hotel in Cancun).

Should I bring my current medication / supplements?

You should bring a 3-4 week supply of your current medications and/or supplements with you. Please discuss your current prescriptions with your doctors to ensure that any necessary dosage adjustments can be made.

Are previous medical records required?

They are not required for admission, but we encourage you to provide whatever you have – including but not limited to your most recent lab, biopsy, pathology, and imaging reports for the last three months. This will allow our doctors to establish a baseline to measure your improvement and create a more complete chart.

Can your medications be shipped to you in the United States or other countries?

Every country has its own regulations that allow or disallow the shipment of certain medical products. However, patients are allowed to carry specific amounts of medical products across the border for personal use with a prescription. We will ship you any products, supplements, and medications that are permissible within the governing laws of the countries involved. You will be required to take any other products on your person along with a prescription. Please note that you will need to account for enough room in your suitcase to carry back your supplies.

What about perishable medical products?

Certain perishable medical products may require to be packed in ice or dry ice for preservation during your travel. You will be given specific instructions at the time of departure to ensure the integrity of your medical products.

Do you have a home program?

Yes. Our home program extends over a period of up to one year and is included in the cost of your treatment. It includes treatments and supplements (cost-inclusive supply periods vary from one month to one year for individual treatments/supplements); weekly calls for three months followed by monthly calls for the rest of the year; and, year-round email and phone access during operation hours (Mon-Sat).

Please be aware that our home program support team is not to be confused with an emergency hotline. In the event of an emergency, please visit your emergency health provider, and keep us informed at your earliest convenience. We also recommend that you maintain a good relationship with your primary care provider/oncologist to ensure that you can continue getting lab and imaging tests covered by your insurance.

How do I do my therapies at home?

You and your companion will be trained on the use of the various treatments during your stay at the clinic so that it will be easy for you to continue your treatments at home. You will also have access to educational videos and our home program support team in case you need a refresher or have questions.

Once I return home, who can I call if I have a question?

Please call or email our home program support team. They are available six days a week (Mon – Sat) to answer your questions. You will be provided access information at discharge.


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